Return & refunds


Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straight away if you’d like a different size or a refund. For returns – please contact our customer service at info@

You have 12 days from receiving your order to:

  • Create your exchange or return in your Arch MIlano account
  • Send your purchase back to us

Items must be returned to us unused with all Arch Milano tags and designer labels still attached. Returns that do not meet our policy will be sent back to you.

Need a different size?

There’s no cost to exchange your purchase, although if you’re based outside the EU, taxes and duties are applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

Receiving a refund

Your refund will be issued back to the original payment method. As your order has been sent to a destination within the EU, all sales taxes will be refunded.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the item is faulty or cancelled under the Consumer Code.


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